Commitment to Quality

At MDG Computers, high engineering standards are integral to the design and manufacturing of each computer. We carefully select each component specification working closely with each manufacturer to ensure each MDG PC meets our exacting standards. Before any MDG motherboard and chassis is sold, it is burned in for up to 36 hours of rigorous testing to ensure component performance is met with zero defects.

In-Store Service & Support

Our objective is to get your PC repaired quickly and easily. While telephone support is often all that is required to get your system up and running again, you can take comfort in knowing you can bring your MDG computer into any MDG store where we will be able to service it, whether your computer is still under warranty, or not. All MDG stores have certified technicians on staff and a complete inventory of replacement parts, making the servicing of your PC as efficient as possible.

Simply drop off your tower or laptop at any MDG store. There is no need to make an appointment to have your PC serviced. Bring it in and we'll do the rest! Use our store locator to find an MDG store nearest you.

At MDG Computers, our service is above the rest.

  • NO long wait times
  • NO offshore based technical support confusion
  • NO lengthy replacement part and technician dispatch scheduling
  • NO strangers have to come to your home

24/7 Call Centre Support

MDG Technical Support: 1-877-466-3634
Email: support@mdg.ca

While we know that the best service is no service, we understand that any machine with moving parts can fail. At our Call Centre facility in Oakville, Ontario we operate 24 hours a day, 7 days a week, 365 days a year. If you have a technical issue or concern, you can call our technical support teams anytime of the day or night. You can always rely on MDG Computers to support your PC needs, whether it be for desktop hardware, Microsoft OEM software support or troubleshooting, in general. Certified support technicians are on-call and ready to provide assistance. For solutions to commonly addressed service and support issues, please refer to our frequently asked questions section.

Non-MDG Laptop

Acer Technical Support: 1-800-816-2237
Website: http://www.acer.ca

Acer's world-class notebooks are renowned for their sophisticated and intuitive design, and ease of use. Should you have a question regarding your Acer notebook, you can access Acer's support team directly. Acer offers you e-mail support in different languages and your request will be addressed to the correct Call Centre. Alternatively, you can also refer to our frequently asked questions section for self-service.

Peripheral Issues

MDG has affordable peripheral solutions with value you can count on, quality you can depend on and service and support you can rely on. Our policy is to build a long term relationship with our clients.

If you have questions about any MDG peripheral (e.x. Lexmark printer, Acer laptop, Trendnet router, or non-MDG monitor, camera, MP3 player), or are experiencing compatibility, set-up or any other issues, please contact the appropriate vendors at the numbers provided below.

Locate your product category below for contact information. It is recommended to use the contact information listed specifically for your product type.

Lexmark Canada Support:
Website: http://www.lexmark.ca
Samsung:
Website: http://www.samsung.ca
Prima:
Website: http://www.primaamerica.com
Philips:
Website: http://www.philips.com
LG:
Website: http://www.lg.ca
Trendnet:
Website: http://trendware.com
BenQ Technical Support:
Website: http://www.benq.com
Creative Labs:
Website: http://ca.creative.com

Other

Microsoft Activation: 1-888-571-2048
Website: http://www.microsoft.com
UPS: 1-800-742-5877
Website: http://www.ups.ca
Bell Sympatico: 1-(your area code)-310-7873
Website: http://www.sympatico.ca
Roger: 1-888-288-4663
Website: http://www.rogers.com
AOL: 1-888-265-4357
Website: http://www.canada.aol.com
Cogeco: 1-866-879-7179
Website: http://www.cogeco.ca
McAfee: 1-800-338-8754
Website: http://us.mcafee.com
Nero: 1-888-309-4212
Website: http://www.nero.com