Windows Reinstallation - PDF Format

Downloading Windows Drivers - Word Format

Installing Windows Drivers - PDF Format

Windows Repair / Recovery - PDF Format

Windows System Restore - PDF Format

Display Troubleshooting - PDF Format

16-bit Windows-based program” error message (From FAQ section on the site)

Web Link: NTLDR is missing" error message (From FAQ section on the site)

MDG's Customer Care, Service & Support Policy

Customer Care

For customer care inquires related to online purchases, such as billing information, tracking information or general questions, please contact the MDG customer care department. For inquiries related to store purchases, please contact your local MDG store.

Hardware Warranty

Please refer to the limited warranty applicable to your MDG system. In addition to the limited warranty, an extended service option may be available depending on your system. For more warranty information, contact your local MDG store.

Technical Phone Support

Technical phoe support is complimentary for purchasers of MDG systems, as indicated in the terms of purchase. We are here to assist you with any technical questions relating to hardware 24 hours a day, 7 days a week, 365 days a year. When contacting technical support, please have your contact and account details available (if applicable). MDG must validate all callers before offering support for technical issues.

• Technical Support for Retail/Seen On TV Purchases: 1-877-466-3634
• Technical Support for Corporate/Government/Education/Reseller Purchases: 1-800-513-2094

If you are having a problem with any MDG peripheral (i.e. Lexmark printer, Acer laptop, TRENDnet router, or non-MDG monitor, camera, MP3 player), please contact vendors directly at the numbers provided below:

Yes! Simply bring your PC to any MDG location, along with appropriate “Proof of Purchase” (copy of invoice / work order, etc.).

At MDG, we make service and support fast and effortless! We service all computer brands and models and we provide you with two levels of service and support options. You can either call MDG’s technical support to resolve the issue from home, or you can visit any MDG store and we’ll fix it for you!

With MDG's convenient store locations and quick turnaround time, you can expect your PC to be up and running again as soon as possible. NOTE: MDG strongly recommends that you BACK UP YOUR DATA prior to service to ensure it can easily be recovered.

Yes. MDG is proud to be the largest Canadian owned and operated PC manufacturer. Our technical support call centre for diagnosing hardware questions with MDG systems is located in Oakville , Ontario , and our technical representatives are available to help you 24 hours a day, 7 days a week, 365 days a year. Call toll-free 1-877-466-3634.

If you purchased an item in-store and you have misplaced your rebate form, you can pick one up at your local MDG store (see below for a list of locations). Once your rebate form is completed, double check to ensure that all of your information is current and correct. Keep a copy of everything you send in, as part of your rebate application (invoice, receipt, rebate form etc.). Completed rebate forms and all supporting documents should be mailed to the address provided on the form. Please do not forward your rebate to MDG.

Yes. Whether you purchase an MDG system in-store or directly from our “Seen On TV” selection, you can benefit from flexible financing options to suit any type of budget. To be approved, speak with an in-store PC sales consultant at an MDG store near you. You can also contact a “Seen On TV” representative: 1-800-462-8201

Yes. MDG services all brands of computers. Bring your system to any MDG store where your PC will be inspected and serviced by our certified technicians.

Yes. Simply bring your PC to any MDG retail location. Your computer will be inspected and serviced by certified technicians*. Over time, computers become less responsive for a variety of reasons. Whether you’ve started using more complex applications, you use multiple programs simultaneously, or you’ve reached capacity on your hard drive, MDG’s technicians will perform a thorough inspection and suggest ways to ensure your PC’s performance keeps pace with new and emerging technologies.

Yes. MDG can custom build a PC with your exact needs in mind. It's best to speak directly with an expert PC consultant in-store to determine how we can best meet your unique requirements.