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Technical Support & Customer Service | MDG Computers Canada

Customer Service & Technical Support

Contact us by Phone

Customer Service

1-800-906-0976 x 352
Monday – Friday from 9:00 am – 9:00 pm est.
Saturday 9:00 am - 7:00 pm est.
CLOSED Sundays

Concerns regarding shipping, warranty, tracking, damaged/defective products, login/account information etc…

 

Technical Support

1-800-906-0976 x 351
Monday – Friday from 9:00 am – 9:00 pm est.
CLOSED Saturdays & Sundays

Concerns regarding troubleshooting, product malfunctions, hardware and operating system issues etc…

 

Contact us by Email

If you prefer to contact us via e-mail concerning shipping, warranty, tracking, damaged/defective products, technical support or other, email support@mdg.ca along with your Name, Phone Number and Person ID#(if known). A Customer Support Specialist will contact you within 24 hours.

 

Shipping Support

Courier Service
MDG ships all orders using UPS, Sameday & The Brick/ Brick Franchise Partner courier services. Once your order has gone through the Verification Department, you can visit our website at www.mdg.ca/track or call customer service at 1-800-906-0976 x 352 for your tracking number. Tracking numbers can be used to check on the progress of the shipment. Please note that Furniture items will not have a tracking number available.
If you would like to make special requests or inquire on the status of your order via the courier service you may contact them directly.

UPS : 1:800-782-7892
Sameday: 1-877-726-3329
The Brick: 1-877-353-2850


MDG Manufacturer Product Warranty

 

Technical Support & Customer Service | MDG Computers Canada
Non-MDG branded products, including laptops, TVs and tablets, are covered by the manufacturers warranty for one year. The manufacturers warranty covers hardware defects and technical support. Each manufacturer has their own terms and conditions that apply to their warranties and the specific details of the warranties may be slightly different for each manufacturer.

It is highly recommended to record the model number and serial number of your product and contact the manufacturer after purchase in order to register your warranty. These numbers can be found on the underside of the product.

MDG Partners Manufacturer Contact Information:

Acer: 1-800-816-2237
ASUS: 1-888-678-3688
Blackberry: 1-877-644-8405
Canon: 1-800-652-2666
Calypso: 1-888-650-0101
HP: 1-800-474-6836
Lenovo: 1-877-453-6686
LG: 1-888-5542-2623
Motorola: 1-800-734-5870
Samsung: 1-800-726-7864
Sony: 1-877-899-7669
Toshiba: 1-800-663-0378

Our objective is to get your PC repaired as quickly as possible. That’s why MDG provides you with options to help you get back on track with your product and productivity. You can rely on MDG to support all your PC needs including hardware, Microsoft OEM software support and others.

For MDG's warranty terms and conditions, please click on the link below.

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MDG Manufacturer Warranty

 

For MDG’s Manufacturer Warranty Terms and Conditions, please click on the link below.

 

MDG Manufacturer Warranty Terms and Conditions

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