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Technical Support & Customer Service | MDG Computers Canada

Customer Service & Technical Support

Contact us by Phone

Customer Service

1-800-906-0976 x 352
Monday – Friday from 8:00 am till 8:00 pm est.

Concerns regarding shipping, warranty, tracking, damaged/defective products, login/account information etc…


Technical Support

1-800-906-0976 x 351
Monday – Friday from 8:00 am – 6:30 pm est.

Concerns regarding troubleshooting, product malfunctions, hardware and operating system issues etc…

Contact us by Email

If you prefer to contact us via e-mail concerning shipping, warranty, tracking, damaged/defective products, technical support or other, email along with your Name, Phone Number and Person ID#(if known). A Customer Support Specialist will contact you within 24 hours.

Frequently Asked Questions

How do I use Windows 8?

How do I reinstall Windows 8

How do I reinstall Windows 7?


Download Windows 8 Tutorial - PDF

Download Windows 8 Installation Guide - PDF

Download Windows 7 Installation Guide - PDF

How to Find your Windows® Product Key:

The Windows Product Key can be found on the side or top of the desktop. It is on a glossy, silver sticker and the key consists of 25 digits in groups of 5, letters and numbers. It is a good idea to make a note of this number as the sticker can be removed / damaged or become faded with age, and it is needed for reinstallation of Windows.

How to install your Monitor:

Your new monitor may come with two cables, one with a blue end (VGA) and the other with a white end (DVI). You never want to plug in both of these cables - it is either one or the other. Plug the blue cable into the VGAport at the very bottom of the back of the deskop pc tower (if you have a Graphics Card). If there isn't a port located at the very bottom (No Graphics Card), use the other available port near the middle.

How to install your Blu-Ray Player (on a Desktop PC):

If your new desktop comes with a Blu-Ray player, make sure to run the Blu-Ray PowerDVD disk that came with the package. This enables playback of Blu-Ray movies.


Shipping Support

Courier Service
MDG ships all orders using UPS, Fedex, Purolator or Ontrac courier services. Once your order has gone through the Verification Department, you can visit our website at call customer service at 1-800-906-0975 x 352 for your tracking number. Tracking numbers can be used to check on the progress of the shipment.
If you would like to make special requests or inquire on the status of your order via the courier service you may contact them directly.

UPS : 1:800-782-7892
Fedex: 1-800-463-3339
Ontrac: 1-800-334-5000
Purolator: 1-888-744-7123

MDG Manufacturer Product Warranty


Technical Support & Customer Service | MDG Computers Canada
Non-MDG branded products, including laptops, TVs and tablets, are covered by the manufacturers warranty for one year. The manufacturers warranty covers hardware defects and technical support. Each manufacturer has their own terms and conditions that apply to their warranties and the specific details of the warranties may be slightly different for each manufacturer.

It is highly recommended to record the model number and serial number of your product and contact the manufacturer after purchase in order to register your warranty. These numbers can be found on the underside of the product.

MDG Partners Manufacturer Contact Information:

Acer: 1-800-816-2237
ASUS: 1-888-678-3688
Blackberry: 1-877-644-8405
Canon: 1-800-652-2666
Calypso: 1-888-650-0101
HP: 1-800-474-6836
Lenovo: 1-877-453-6686
LG: 1-888-5542-2623
Motorola: 1-800-734-5870
Samsung: 1-800-726-7864
Sony: 1-877-899-7669
Toshiba: 1-800-663-0378

Our objective is to get your PC repaired as quickly as possible. That’s why MDG provides you with options to help you get back on track with your product and productivity. You can rely on MDG to support all your PC needs including hardware, Microsoft OEM software support and others.

For MDG's warranty terms and conditions, please click on the link below.

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