Online Order Tracking

Did you know that if you are looking for the status of your credit evaluation form, your order, when it will be built, or when it will ship out - you can check your order here: www.mdg.ca/track

Online Account Management

Did you know that MDG has an online account management portal for our customers? You can access your account statements, see order history, check new messages from MDG and ALSO if you have enough available credit you can order a second (or third!) product online! Go to: www.mdg.ca/online

Technical Support

MDG Technical Support: 1-877-466-3634
Email: support@mdg.ca

How to reinstall Windows XP:



How to reinstall Windows® Vista / 7:

Part 1: Installation:



Part 2: Configuring Windows® Vista / 7:



How to Find your Windows® Product Key:

The Windows Product Key can be found on the side or top of the desktop. It is on a glossy, silver sticker and the key consists of 25 digits in groups of 5, letters and numbers. It is a good idea to make a note of this number as the sticker can be removed / damaged or become faded with age, and it is needed for reinstallation of Windows.

How to install your Monitor:

Your new monitor may come with two cables, one with a blue end (VGA) and the other with a white end (DVI). You never want to plug in both of these cables - it is either one or the other. Plug the blue cable into the VGAport at the very bottom of the back of the deskop pc tower (if you have a Graphics Card). If there isn't a port located at the very bottom (No Graphics Card), use the other available port near the middle.

How to install your Blu-Ray Player (on a Desktop PC):

If your new desktop comes with a Blu-Ray player, make sure to run the Blu-Ray PowerDVD disk that came with the package. This enables playback of Blu-Ray movies.

Manufacturer Warranty (Non-MDG branded products)

Non-MDG branded products, including laptops, TVs and tablets, are covered by the manufacturers warranty for one year. The manufacturers warranty covers hardware defects and technical support. Each manufacturer has their own terms and conditions that apply to their warranties and the specific details of the warranties may be slightly different for each manufacturer.

It is highly recommended to record the model number and serial number of your product and contact the manufacturer after purchase in order to register your warranty. These numbers can be found on the underside of the product.

MDG Partners Manufacturer Contact Information:

Acer: 1-800-816-2237
Blackberry: 1-877-644-8405
Calypso: 1-888-650-0101
LG: 1-888-5542-2623
Toshiba: 1-800-663-0378
Xoom: 1-800-734-5870

Shipping Support

Courier Service

MDG ships all orders using UPS and Purolator courier service. Once your order has gone to shipping, you can visit our website to find your tracking number at www.mdg.ca/track. Tracking numbers can be used to check on the progress of the shipment.

• UPS: 1-800-742-5877 - www.ups.com
• Sameday: 1-877-726-3329 - www.sameday.ca

Warranty

Our objective is to get your PC repaired as quickly as possible. That’s why MDG provides you with options to help you get back on track with your product and productivity. You can rely on MDG to support all your PC needs including hardware, Microsoft OEM software support and others.

For MDG's warranty terms and conditions, please click on the link below.

• Warranty Information (English) - PDF
• Extended Warranty Information - PDF

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